Jobs at Caribe.Net
Are you ready for a new challenge? Do you love working with technology? Then Caribe.Net is the place for you. We're actively looking for team members to help us grow & enhance the Caribe.Net network, products & services. To apply, please send a cover letter, resume & salary history to: webmaster@caribe.net or fax to 787-728-9777. EOE
Technical Customer Service Representative – ALL SHIFTS
Caribe.Net's Technical Customer Service Representatives provide professional telephone support to our customers on issues related to their account - both billing-related and technical connection issues. You will be responsible for providing technical support & troubleshooting to both Caribe.Net customers as well as contract support customers. Assist in the creation & development of Technical Support materials. Monitor, maintenance, troubleshooting & report network outages. Data entry, including accepting customer payments, modifying records, opening tickets.
Qualified applicants should have previous help desk experience and a good working knowledge of Internet technologies. Knowledge of IP, PPP, PPPoE essential. Programming and/or networking experience preferred. Excellent communications skills - written & verbal are a must. Must be fully biligual - English/Spanish. Must be conscientious, accurate and capable of reacting logically to unusual or stressful situations and exercising good judgment skills while providing quality customer service.
General Manager
Caribe.Net’s General Manager will be responsible for directing & coordinating the overall operations of the company and guiding the company to reaching its goals.
Responsibilities
• Oversee & management of Caribe.Net’s Internet Service Provider business; planning & directing the day-to-day operation of the company
• Develop strategic plan by studying technological & financial opportunities; presenting assumptions; recommending objectives.
• Accomplishes objectives by establishing plans, budgets and results measurements; allocating resources; reviewing progress; making mid-course corrections.
• Coordinates efforts by establishing procurement, production, marketing, field, and technical services policies and practices; coordinating actions with corporate staff.
• Develop new business opportunities; build company image by collaborating with customers, government, community organizations, and employees; enforcing ethical business practices.
• Maintains quality service by establishing and enforcing organization standards
• Maintaining a consistent business focus with the goal of meeting or exceeding the financial and business plans established.
• Maintain effective communication verbally and in writing
• Fostering positive working relationship within company - teamwork
• “Customer-First” and “Never-Say-Never” management & leadership style
• Direct and coordinate activities and internal communications of all departments, including direct management of sales, finance, customer service, engineering, & field service.
• Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
• Manage staff, preparing work schedules and assigning specific duties.
• Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency.
• Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
• Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
• Plan and direct activities such as sales promotions, coordinating with other department heads as required.
• Represent management in business negotiations.
Requirements
• Bachelors or Masters Degree (MBA) in Business Administration preferred
• 5+ years experience in management, business administration
• Experience with wireless data communications & IP networking strongly preferred
• Previous experience in high-tech, communications or service-oriented business preferred
• Skills necessary: Performance management, staffing, coordination, coaching, financial planning & strategy, process improvement, decision making, strategic planning, quality management
• Must be fluent in English & Spanish – Written & Orally
• This position is based in San Juan, but travel within and off-island may be necessary
Server Administrator
The Server Administrator will be responsible for the implementation, configuration, management, monitoring, administration & operations of servers on various operating platforms. Qualified applicants will have 3+ years of systems administration experience with a multitude of technologies, hardwares and softwares. This full-time contract position will devote 50% of its time to the PRBI project for the life of the project.
Essential Duties
• Responsible for the installation, configuration and monitoring of Windows and Linux servers
• Performs system administration functions, which includes system monitoring, hardware/software installation and routine maintenance.
• Research, organize, write, edit and produce original technical documentation
• Previous experience in high-tech, communications or service-oriented business preferred
• Administer a virtualized environment
Qualification Requirements
• Must be self-motivating, organized, reliable and willing to learn new technologies.
• Must have strong teaming, interpersonal, documentation, and prioritization skills.
• Windows Server and RedHat Linux, or advanced general Linux knowledge
• Configure and troubleshoot standard deamons and tools (NTP, NIS, BIND, Apache, Syslog, logrotate)
• Familiarity with database software (MySQL, MS SQL)
• Linux commands and basic shell programming
• Basic networking knowledge, ip addressing, vlans
• Experience doing system backups
• Familiarity with virtualization software
• Software programming a plus (Perl, Java, PHP)
• Experience with system monitoring tools a plus (Nagios, Cacti, MRTG)
• Billingual
Jr. Network Engineer
The Bridge Project Jr. Network Engineer will be responsible for tasks associated with the procurement, configuration and ultimate implementation of the PRBI Network. The position will work directly with the Bridge Project Chief Information Technology Officer/Bridge Director and the Bridge Manager/Foreman. Qualified applicants will have at least 3 years of advanced data networking experience, preferably in an ISP or Telecommunication Environment.
Responsibilities
• Responsible for the installation, configuration & monitoring of network equipment for PRBI network
• Performs network administration functions, including system monitoring, backups, documentation, hardware/software upgrades and routine maintenance
• Working with vendors/suppliers
• Research, organize, write, edit, and produce original technical documentation
• Troubleshooting network problems
• Procurementation tasks as directed
• Preparation of cost/benefit, feasibility & impact studies of network hardware/software
• Provide expert-level customer support to network customers
• Troubleshooting network faults in a systematic manner
• Preparation of network documentation
• Implementation of peering, management and transit policies
• Implementation of security and privacy policies
• Investigate, document, and report any actual or perceived violation of security
• Implement policies and guidance relating to the firewall management, remote access, wireless networking technology and other security infrastructure.
• Perform other duties as assigned by the Project Manager
Essential Skills
• Must be self-motivating, organized, reliable and willing to learn new technologies.
• Must have strong teaming, interpersonal, documentation, and prioritization skills.
• Excellent customer service skills
• Ability to research problems and provide solutions in a short time frame
• Strong knowledge of IP and routing protocols (OSPF, BGP)
• Familiarity with MPLS, L2 VPNS, VPLS, SNMP, VLANS, STP
• Willing to travel
• Willing to be on-call
• Billingual